Effective Date: 03/25/2026
Bay 2 Bay Plumbing & Drains (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, services, and communications, including SMS/text messaging.
1. Information We Collect
We may collect the following information when you interact with us:
Name
Phone number
Email address
Service address
Details about your plumbing issue or service request
Any additional information you voluntarily provide through forms, bookings, or communication
We collect this information through:
Website contact forms
Online booking requests
SMS/text opt-ins
Phone calls or direct communication
2. How We Use Your Information
We use your information to:
Schedule and confirm appointments
Provide plumbing services and estimates
Send service updates, reminders, and follow-ups
Respond to inquiries and customer support requests
Improve our services and customer experience
3. SMS/Text Messaging (A2P Compliance Section)
By providing your phone number and opting in through our website forms, booking pages, or direct communication, you consent to receive text messages from Bay 2 Bay Plumbing & Drains.
These messages may include:
Appointment confirmations and reminders
Service updates and technician notifications
Follow-up messages regarding your service
Promotional or marketing messages (if applicable)
Message frequency may vary.
Message and data rates may apply.
You can opt out at any time by replying:
STOP to unsubscribe
HELP for assistance
We will not send SMS messages without your consent.
4. How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share your information with:
Service providers and contractors assisting in delivering services
CRM and communication platforms (such as GoHighLevel or similar tools)
Legal authorities if required by law
All third parties are required to protect your information.
5. Data Security
We implement reasonable safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
However, no system is 100% secure, and we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
Our website may use cookies and tracking technologies to:
Improve website performance
Analyze traffic and user behavior
Enhance your browsing experience
You can disable cookies through your browser settings.
7. Your Rights & Choices
You have the right to:
Request access to your personal information
Request correction or deletion of your data
Opt out of marketing communications at any time
To make a request, contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
10. Contact Information
If you have questions about this Privacy Policy or your data, contact us:
Bay 2 Bay Plumbing & Drains
5222 18th Street
Zephyrhills, FL 33542